In all coaching relationships there comes a time when you have to have the tough talks with your clients…
Sometimes coaching is fun and easy which is great. Everything is natural and effortless and you don’t have a care in the world.
But then there are other times when it’s not like that.
- A client might be really overstepping their boundaries, not respecting your time, and you don’t quite know how to handle it. You’re starting to resent the client and you know you really need to deal with it and nip it in the bud, but you keep putting it off.
- A client writes to notify you that they’re cancelling their coaching. You thought everything was going well. You want to know the reason why they cancelled and hopefully recover the client, but you aren’t sure just quite how to ask without it sounding personal.
- A potential client (perhaps someone you’ve met in person) expresses interest in working with you. They either aren’t ready yet or you know they’re not going to be a good fit. What do you say?
- A client misses an appointment… again. You sit down to write an email to the client, but you’re too frustrated to get the words right.
- You knew that you never should have agreed to work with this client. You felt it when you did your intake call, but you needed the money so you decided to work with them anyway. Of course your gut was right and now you need to fire her. What do you say?
Monthly Rate Increase Letter/Email
Letter to clients letting them know that you are increasing your monthly rates.
Problem Clients Termination Letter/Email
Letter to send to clients who you no longer want to work with for whatever reason.
New Client Refusal Letter/Email (Refer to Your Other Programs)
Letter to send to people who want to work with you but they’re not ready for 1:1 coaching. This letter will help you refer them to your other programs, such as group coaching, or your book, or digital product.
Clients Who Waste Your Time Termination Letter/Email
Letter to send to clients who are not showing up to do the work and they’re not making progress.
New Client Refusal Letter/Email (Refer to Another Coach)
Letter to send to people who want to work with you 1:1 but they are not a good fit for you. This letter will help you to refer them to someone else.
Client Boundaries Letter/Email
Letter to send to your clients when they overstep your boundaries outside of agreed upon contract.
Cancellation Recovery Letter/ Email
Letter to send to your client asking for feedback on why they cancelled and if there’s a way that you can continue working with each other.
Client Missed Appointment Letter/Email
Letter to send to clients who schedule a call and then don’t show up for it.
Refund Refusal Letters/Email (Credit Card)
Letter to send to your client after a client signs a contract for services and then changes their mind and requests a refund, or initiates a charge-back on payment.
Refund Refusal Letters/Emails (PayPal)
Letter to send to your client after a client signs a contract for services and then changes their mind and requests a refund, or initiates a dispute on payment.